Frequently Asked Questions (FAQ)

Welcome to the Miraldo FAQ section! Here, you’ll find answers to the most frequently asked questions about our tumblers. If you have any other inquiries, feel free to contact us at contact@miraldo.shop or call +44 207 420 9127.

1. What is Miraldo?
   Miraldo is a UK-based online store offering a unique collection of premium, stylish tumblers. Our mission is to provide durable, high-quality tumblers that fit perfectly into your everyday life, keeping your drinks hot or cold while reflecting your personal style.

2. Where is Miraldo located?
   Our store is based in the UK, and we currently offer shipping within the UK only. You can find us at:

15 Water Street, London, England E14 9QG, United Kingdom.

We’re dedicated to delivering top-quality tumblers to customers throughout the UK.

3. How do I order a tumbler?
   Ordering is simple! Just follow these steps:

• Browse our selection of tumblers.
• Choose the tumbler you like and select the quantity.
• Add the tumbler(s) to your cart.
• Proceed to checkout and enter your shipping details.
• Choose your preferred payment method and place your order.

Once your order is placed, you will receive an email confirmation with your order details.

4. What payment methods do you accept?
   We accept the following payment methods:

• Visa
• MasterCard
• Apple Pay
• Google Pay

Our checkout is secure, and we ensure your personal information is protected.

5. How do I track my order?
   Once your tumbler is shipped, we will send you an email with a tracking number. You can track your order via the carrier’s website to know when it will arrive.

If you have trouble tracking your package, feel free to contact us at contact@miraldo.shop, and we’ll assist you.

6. Do you offer international shipping?
   Currently, we only offer shipping within the UK. We hope to expand to international shipping in the future.

7. Can I change or cancel my order after it has been placed?
   Once your order is placed, it is processed quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us at contact@miraldo.shop as soon as possible. While we will do our best to accommodate your request, we cannot guarantee changes once the order is in process.

8. How can I return or exchange a tumbler?
   We want you to love your purchase! If for any reason you need to return or exchange a tumbler:

• Contact us at contact@miraldo.shop within 30 days of receiving your order.
• Provide your order number and details about the tumbler.
• We’ll guide you through the return or exchange process.

Returned items must be unused, in original condition, and with all tags attached.

9. What should I do if I have a problem with my tumbler?
   If you encounter any issues with your tumbler, such as defects or damage, please reach out to us at contact@miraldo.shop. We’ll resolve any issues as quickly as possible, whether it’s a refund, replacement, or exchange.

10. How can I contact Miraldo customer service?
    You can reach us by:

• Email: contact@miraldo.shop
• Phone: +44 207 420 9127
• Address: 15 Water Street, London, England E14 9QG, United Kingdom

Our customer service team is available Monday to Friday, from 9 AM to 5 PM (GMT), and we’re always happy to assist!